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Frequently Asked Questions
Question # 1
When is organizational culture considered dysfunctional?Choose 1 answer
A. When strong organizational cultures prohibit prejudice
B. When core values are in agreement throughout the organization
C. When different employee groups communicate common problems
D. When cultural incompatibility deters making acquisitions or mergers
Question # 2
Which option defines organizational culture? Select one.
A. Individuals with feelings that are clearly distinguished from the culture of the organization
B. Perceptions that are characterized in words or feelings but not understood or accepted by the organization
C. A system of shared meanings held by members that distinguishes the organization from other organizations
D. A biological entity that shows clear relationships to an organization or group of organizations
Question # 3
Three employees meet face-to-face to identify a problem and resolve it through opendiscussion.Which type of conflict resolution technique is this?Select one.
A. Compromising
B. Devil’s advocate
C. Smoothing
D. Problem solving
Question # 4
To promote self-managed work teams, an organization devised an “initiative-taking trainingprogram” for its employees.Which part of a self-managed team is being promoted in the given scenario?
A. Self-awareness
B. Employee-driven decision making
C. Risk-taking
D. Competitive work environments
Question # 5
How can an organization transmit its culture to its employees?Choose 1 answer
A. By analyzing employee gripes and complaints
B. By using material symbols and specific language
C. By requiring employees to memorize the mission statement
D. By influencing the balance of employees' cultural backgrounds
Question # 6
What is the optimal method for maximizing team member participation in a global meeting? Choose 1 answer
A. Hard copy messaging
B. In-person meeting
C. Video conferencing technology
D. Unilateral communication techniques
Question # 7
Which theory of motivation focuses on 5 levels of needs, and further separates thoseneeds bylower-order needs and higher-order needs?Choose 1 answer
A. McGregor’s Theory X and Theory Y
B. McClelland’s Theory of Needs
C. Maslow's Hierarchy of Needs Theory
D. Two-Factor Theory
Question # 8
What is an advantage of a strong organizational culture?Select one.
A. The culture fosters ambiguity.
B. Employee commitments are weak.
C. The internal climate exhibits high behavioral control.
D. Core values are weakly held and shared by few employees.
Question # 9
What is a characteristic employed by transformational leaders?Select one.
A. Watches for deviations from rules
B. Promotes intelligence, rationality, and careful problem solving
C. Intervenes only if performance standards do not meet expectations
D. Contracts exchange of rewards for effort
Question # 10
When might an organization's strongly-entrenched culture be a liability?Select one.
A. When an organization's environment is undergoing rapid change
B. When the shared values of an organization are in agreement
C. When core values are shared by members of a specific department
D. When top management is guiding the cultural development
Question # 11
A company decided to change their work organization from individuals workingindependently to production teams. However, they decided to continue their sameapproach to performance evaluation and salary adjustment, which had worked well sincethe performance evaluation process had been improved. After a year's experience with thenew team structure, it was obvious that productivity had decreased. A consultant'sconclusion was that the approach to performance appraisal and assigning rewards was acause of the teams' failure to perform.Which approaches to performance evaluation and granting rewards would have been moreeffective in this situation?Select one.
A. Individual and group evaluation with individual and group rewards
B. Group performance evaluation with individual rewards
C. Group performance evaluation with group rewards
D. Individual performance evaluation with group rewards
Question # 12
What is an advantage of a strong organizational culture? Choose 1 answer
A. Employee behavior is rarely affected.
B. There is a lack of behavioral consistency
C. The company has low employee turnover.
D. Organizational purpose results in limited cohesiveness.
Question # 13
Which team consists of employees from about the same hierarchical level but from differentwork areas who come together to accomplish a common task?Select one.
A. Self-managed work team
B. Cross-functional team
C. Semi-virtual team
D. Problem-solving team
Question # 14
Which approach might be used to mentor a less-experienced employee? Choose 1 answer
A. Coaching and threatening
B. Refereeing and counseling
C. Counseling and sponsorship
D. Threatening and sponsorship
Question # 15
What is a positive effect of a cohesive group?Select one.
A. Bringing heterogeneity to the process
B. Improving group productivity
C. Promoting value flexibility
D. Reducing group norm effect
Question # 16
Which statement is true about work teams? Choose 1 answer
A. The members' primary focus is on improving individual effort.
B. The primary goal is to share information that is helpful to individual efforts.
C. Members of the group generate positive synergy through coordinated effort.
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