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Frequently Asked Questions
Question # 1
How does diversity awareness improve an organization's performance?
A. Enables companies to give managers flexibility in their hiring practices
B. Enables companies to earn more profit
C. Enables companies to have better reputations
D. Enables companies to hire, retain, and motivate the best talent
Question # 2
How is understanding a trainee’s learning style important to training effectiveness?
A. It improves training outcomes.
B. It expands employee skill gaps.
C. It influences the location of the training.
D. It increases the positive feedback given to the trainer.
Question # 3
Which scenario is an example of inclusion?
A. A manager of a department works on a project independently.
B. The majority of a department works well together, but opinions and requests are ignored by some.
C. A manager picks 2 of 10 employees to work on a project.
D. A department works together on a project, and ideas are freely shared.
Question # 4
Which scenario illustrates how a human resources (HR) department serves as an internalconsultant for managers?
A. An HR department selects applicants who will receive job offers without seeking amanager's approval.
B. A manager informs the HR department that an employee has been late numerous times,and the HR department tells the manager to refer to the organization's policy.
C. An HR department conducts background checks on newly hired employees before theyreport for their first day with their manager.
D. A manager wants to address repeated employee tardiness and gets advice from the HRdepartment about protocol before addressing the situation.
Question # 5
What is organizational design?
A. Using a graphic representation of the structure of an organization to see the relationships between the organization's positions
B. Making decisions about how to plan and organize work and exercise authority
C. Allocating, coordinating, and supervising tasks to achieve organizational aims
D. Selecting and managing aspects of organizational structure in order to facilitate organizational goal achievement
Question # 6
What is an example of a situational interview question?
A. "What have you done to successfully turn a difficult customer into a satisfied and loyal customer?"
B. "How have you handled a situation in which you and a coworker could not cooperate and had to get management involved?"
C. "Which type of leadership style do you prefer from your direct manager, and why do you prefer this style?"
D. "How would you handle a scenario in which you are asked to do something that goes against company policy?"
Question # 7
How does diversity awareness improve an organization's performance?
A. Enables companies to give managers flexibility in their hiring practices
B. Enables companies to earn more profit
C. Enables companies to have better reputations
D. Enables companies to hire, retain, and motivate the best talent
Question # 8
A manager meets with an employee to praise the employee for achieving monthly sales goals.Which performance management technique did this manager implement?
A. Formal coaching
B. Progressive coaching
C. Positive feedback
D. Constructive feedback
Question # 9
What is the difference between adverse impact and disparate treatment?
A. Adverse impact provides nonneutral discriminatory effects on a protected group,whereas disparate treatment is unseen discrimination of an employment policy that °produces negative consequences.
B. Disparate treatment is when a discriminatory effect impacts a protected group but isunintentional, whereas adverse impact is blatantly discriminating against a protected class.
C. Adverse impact provides a level of discrimination that is intentional and causes harm toprotected groups, while disparate treatment relates to employer practices that : seem to benondiscriminatory but cause negative effects for protected groups.
D. Disparate treatment is intentional discrimination based on protected characteristics,while adverse impact is where employment practices appear neutral but have adiscriminatory effect.
Question # 10
What is the definition of staffing?
A. The process of acquiring employees from wherever possible with the goal of remainingunbiased
B. The process of planning, acquiring, deploying, and retaining employees to enable anemployer to meet its talent needs
C. The process of hiring and terminating employees to enable an employer to meet itsbudgetary needs
D. The process of workforce planning that supports the exchange of talent every fewmonths in order to keep the organization fresh
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