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Salesforce ADM-211 Exam Overview:
| Aspect | Details |
|---|---|
| Exam Cost | $200 USD |
| Total Time | 105 minutes |
| Available Languages | English, Japanese |
| Passing Marks | 65% |
Salesforce Administration Essentials for Experienced Admin Exam Topics Breakdown
| Domain | Percentage | Description |
|---|---|---|
| Salesforce Fundamentals | 10% | Understanding Salesforce core principles, data model, security model, and standard objects. |
| Sales Cloud Administration | 20% | Configuring sales processes, leads, opportunities, products, price books, and quotes. |
| Service Cloud Administration | 20% | Managing cases, solutions, knowledge, queues, and entitlements. |
| Collaboration and Chatter | 3% | Utilizing collaboration tools like Chatter, content, and groups for productivity. |
| Data Management and Analytics | 15% | Importing, exporting, and managing data; building reports and dashboards for analytics. |
| Workflow/Process Automation | 10% | Designing workflows, approval processes, and automation rules to streamline business processes. |
| Desktop and Mobile Administration | 5% | Configuring Salesforce for desktop and mobile platforms for user accessibility. |
| AppExchange | 7% | Understanding and utilizing Salesforce AppExchange apps and integrations. |
| Change Management | 5% | Implementing change sets, deployments, and managing releases. |
| Salesforce Mobile App | 5% | Administering and customizing the Salesforce mobile app for users. |
Salesforce 201-COMMERCIAL-BANKING-FUNCTIONAL Latest Result Cards
Frequently Asked Questions
Question # 1
What is true about cross object formula fields? (Select 2)
A. Fields on Parent can be referred
B. Fields on Grand Parent can be referred
C. Fields on Parent can be referred only using lookup
D. Fields on Grand Parent can only be referred using Master Details
Question # 2
If you have an email campaign and a telemarketing campaign that both influenced the same opportunity, and you designated the email campaign as the primary campaign source, the campaign statistic s opportunities fields will be populated for the?
A. Email Campaign
B. Telemarketing Campaign
C. Both Campaigns
D. Blank
Question # 3
A Sales force object can exist independent of an application.
A. True
B. False
Question # 4
What are included in Force.com platform? Choose 3
A. Ideas
B. App exchange
C. Ul
D. Global Trusted infrastructure
Question # 5
What if million dollar deal and you have to bypass manager and ge t approval from CEO?
A. An administrator wrote a held update action for a workflow rule on a field that is hidden via Field-Level Security.
B. When the B. workflow rule triggers, what happens to the data in t he hidden field?
C. The field will fail to update and remain in its original state.
D. The field is updated, even though it is hidden.
E. The field will only update if the rule was triggered by a time-based trigger
Question # 6
What privileges can be given to delegated administrator? (Select all the apply)
A. Modify the role hierarchy.
B. Create and edit users.
C. Assign users to specified profiles.
D. Modify profile permissions.
E. Manage custom objects.
Question # 7
What are the two questions that you should ask yourself when trying to decide how to set Organization Wide Default permissions for an object? Select all that apply:
A. Who is the most restricted user?
B. How often will users change roles?
C. Who is the least restricted user?
D. Are there objects that should not be viewed/edited by a user?
E. All of the Above R None of the Above
Question # 8
Which statement is TRUE for a master-detail relationship? Select all that apply.
A. Record access of detail records are controlled by the master record.
B. A master record and a related detail record can have different owners.
C. Deleting a master record, also deletes the detail record.
D. A detail record can be shed using sharing rules
Question # 9
What type of information can be recorded in a debug log? (Select a II that apply)
A. Workflow
B. Data Storage
C. Validation
D. Database
E. License
Question # 10
What element would you use to set an opportunity name variable t o "Product Promotion"?
A. Record Update
B. Record Create
C. Assignment
D. Decesion
Question # 11
In Sales force Territory Management a territory hierarchy is different from a role hierarchy in that it grants login access to all users in a territory.
A. Supports assigning users to multiple territories.
B. Automatically assigns users to sales teams in the territory.
C. Gives users in a territory full edit access to all accounts in that territory
Question # 12
What is the fastest way to communicate new release information to your end users?
A. Feature detail pages
B. Detailed release notes
C. Admin preview document
D. Discover button in application
Question # 13
What functionality can be used to create a new related record when a user saves a record?
A. Validation rule.
B. Work flow rule.
C. Visual force page.
D. Apex trigger.
Question # 14
System admin wants to ensure that any user should not be able to edit the Account of other User.
A. Remove Edit permission from profile
B. Set OWD for account as private
C. Set OWD for account as public read
Question # 15
What is used to manage Content? Choose 2
A. Libraries
B. Directories
C. Folders
D. Links
Question # 16
What should system admin do while changing wide default sharing model? Choose 2 answer
A. Export all data using data loader
B. Define a lockout period
C. Send email to all employees
Question # 17
What are some differences between Visual Force and S-Controls? Choose the best answer.
A. Complete control of Ul
B. Complete control of Ul, easy to create code, more manageable
C. Client side
D. All of the above.
Question # 18
What can be used to reduce the size of Formula field? (Choose 2)
A. CASE
B. CONTAINS
C. IF
Question # 19
Personal tags can be viewed by Admins
A. True
B. False
Question # 20
What is a benefit of creating a custom app for users?
A. Provide users with a place to share and install apps.
B. Allow users to manage custom objects and tab.
C. Gives users access to the tabs and records they need.
D. Differentiates standard and custom objects for users
Question # 21
Criteria - Based sharing rules cannot be created for which Object?
A. Accounts
B. Opportunities
C. Cases
D. Solutions
E. Contacts
F. Custom objects
Question # 22
How can you measure adoptions beyond just logins? Choose 3 answer.
A. Decrease Login Session Timeouts
B. Track how often users are using new features after training sessions,
C. Run spot checks on Data
D. Track training sessions in SFDC
Question # 23
Which are not a capability of a delegated administrator?
A. Create/ edit users and reset passwords
B. Create custom fields
C. Create default sales teams
D. Create personal groups for users
E. Create Custom Objects
F. Assign users to specified profiles
G. Login as a use r who has granted login access
Question # 24
Which of the following are true for Territory Management?
A. The ability to use account criteria to expand a private sharing model.
B. A territory is a collection of accounts and users where the users have at least read access to the accounts
C. Territory is collection of accounts and contacts.
D. There can be only one forecast one user which is independent from territory.
E. Territory Hierarchy is same as Role Hierarchy.
Question # 25
What are some ways to back up your data? Choose 3 answers.
A. Data Loader (Export feature)
B. Full data export or weekly data export
C. Store your data locally
D. Run Reports
Question # 26
What is the sequence of Workflow action?
A. Don't remember wrong options
B. Field Update. Task, Email, Outbound Message
Question # 27
Suri has the "read" permission for the case object on her profile. A criteria-based sharing rule gives her read/write access to product support cases. Will Suri be able to edit.
A. Yes
B. No
Question # 28
When would you use a web app or web controls?
A. Highly customized Ul or Business logic functionality that cannot be accommodated by SControls
B. Highly customized Ul or Business logic functionality that cannot be accommodated by Visual Force
C. Highly customized Ul or Business logic functionality that cannot be accommodated by custom formula fields
D. Highly customized Ul or Business logic functionality that cannot be accommodated by custom summary fields
Question # 29
What happens when an administrator create a custom tab for a custom object? {Select all that apply)
A. The custom object has a home page.
B. Users can search for records of the customer object.
C. New records of the custom object can only be accessed from the related list on the parent record.
D. A custom app containing the custom tab is automatically created.
E. New records of the custom object can be created from the sidebar.
Question # 30
How many characters a formula field can support (including spaces, return characters, and comments)?
A. 200
B. 300
C. 1900
D. 3900D.
Question # 31
What triggers the Big Deal alert? Select all that apply: Choose 2
A. Opportunity Amount
B. Closing Date
C. Sales process stage
D. Probability Threshold
Question # 32
Tom's account page layout makes the Rating field required, but his field-level security settings make the field read-only. Will Tom be able to edit the Rating field?
A. Yes
B. No
Question # 33
What is possible using Content? Choose 3
A. Publish content to com pany's website
B. Track Recipient activity
C. Share content using link with outside your company
D. Share content inside your organization
Question # 34
Which deployment tools allow you to manage changes in a source-code control system? (Select all that apply)
A. Change sets
B. Force.com IDE
C. Force.com Migration Tool
Question # 35
What is true about Idea Comments?
A. They are used to vote for new functionality
B. They are used for points
C. Admin can get emails based on Comments
Question # 36
On Sales force console if a user want to see more fields in Parent object mini layout while viewing Child Detail Page.
A. Change Mini Page Layout
B. Change Page Layout
C. Change Console Layout
D. Change Mini Console layout
Question # 37
How can Tonya enforce that the Region field contains a value regardless of how the lead is created?
A. Make the Region field universally required.
B. Make the Region field required on the page layout.
C. Create a validation rule on the Region Field.
Question # 38
What is true about Territory Assignment Rule? Choose 2
A. Rules Run when an Account updated or created via Connect offline
B. Rule s Run If an account created by Sales force Mobile
C. Rules Run when duplicate accounts merged.
D. Rules Run when products updated in Opportunity.
Question # 39
What is the minimum permission required for a user to be approver of any record?
A. Read only permission on Object
B. Modify All permission on profile
C. View All permission on profile
Question # 40
What is Data Enrichment?
A. Identifying and merging duplicate records.
B. Systematic collection or organization and analysis of data
C. Creating format consistency, removing bad data, and consolidating resources.
D. Improving existing data by linking additional data services.
Question # 41
Force.com is multi-tenant. What does this statement mean?
A. It can share hardware and other infrastructure.
B. Multiple resources can work on it at the same time.
C. It can be deployed at multiple locations.
D. There are multiple features to protect your data.
Question # 42
When add Time Trigger button is disabled {OR When we cannot add Time Trigger in Workflow)? Choose 3
A. Every time Record is create d or updated
B. When Workflow is Active
C. When Workflow is Inactive
D. When workflow is Inactive but there is pending action in Queue
Question # 43
Which is the part of Force.com platform. Choose 2
A. Force.com IDE
B. Sandbox
C. Metadata API
Question # 44
Which element would you use to route the flow differently based on whether the customer is interested in the product promotion, shipping promotion, or not interested?
A. Step
B. Screen
C. Decision
D. Assignment
Question # 45
Which element would you use to determine if the customer is interested in a product or shipping promotion.
A. Step
B. Decision
C. Assignment
D. Screen
Question # 46
Identify the advantages of declarative customization. (Select all the apply.)
A. Enhance security
B. Ease of upgrades
C. Ease of maintenance.
D. No requirements for programming knowledge
E. Ability to extend beyond standard functionality
Question # 47
Universal Container has a Time based Workflow on Opportunity which has been deactivated by their system admin. Select which is true. Choose 2
A. All time based action will be removed from the queue as soon as WF deactivated.
B. Time Action will be removed from the queue once Opportunity related record is deleted
C. Time Action will be removed from the queue once Opportunity related record i s updated
D. Time Action will be removed from the queue once we
Question # 48
Both a sharing rule and an account team give Jose access to the Dixon Chemical account The sharing rule gives him read access, and the account team gives him read/write access. Will Jose be able to edit the Dixon Chemical account.
A. Yes
B. No
Question # 49
What is Data Management?
A. Improving existing data by linking additional data services.
B. Systematic collection or organization and analysis of data
C. Creating format consistency, removing bad data and consolidating resources.
D. Identifying and merging duplicate records,
Question # 50
Universal container wants to implement a system. There are specific unique values that needs to be related to objects. What is best way to implement it?
A. Create a custom object and create lookup from other object to it .
B. Create multiple unique pick list values.
Question # 51
Assuming that the training sandbox will contain approximately 50M B of production data and be refreshed after every training session, which type of sandbox can be used to train users on new functionality that has recently been deployed to production.
A. Full Sandbox
B. Configuration-only
C. Developer Sandbox
Question # 52
When configuring Customizable Forecasting, you can set which of t he following Fore cast Dates for determining which opportunities con tribute to the forecast?
A. Opportunity Close Date Only
B. Product D ate Only
C. Schedule Date Only
D. Commit Date
E. Opportunity Close Date, Product Date, Schedule Date
Question # 53
Universal container wants once a Stage of Opportunity is set to Analysis, in 2 days stage should be flagged as red and notification mall should be sent to CEO. What should be done?
A. Create a validation rule to stop editing stage after 2 days
B. Create a Workflow Approval Process to mark stage red
C. Create a formula field to stop editing after 2 days
D. Create a workflow time trigger to send an email to CEO after 2 days
Question # 54
An administrator has created a time-based workflow that escalates a Lead record 10 days after it has been created if no updates have occurred. What is the best way for the developer to test that the new time based workflow rule is functioning?
A. Create a new lead record: view the outbound messages queue
B. Setup the developer for time-based workflow queue; create a new lead record; view the time-based workflow queue
C. Create a new lead record; view the time
Question # 55
Universal Containers like to track Application Bugs within Sales force . The company needs to track the bug's severity, type, status and description. Bugs should be related to Cases, but owner will be different than the owner of the case. How can the Universal Containers administrator meet these requirements?
A. Create a section on the case page layout
B. Create a field on cases
C. Create a custom object for bugs and relate it to cases
Question # 56
Which function can be used to compare the expression or fields with the list of static values. Choose 2
A. IS Number
B. CONTAINS
C. VAWE
D. ISPICKVAL
Question # 57
Who can publish the article on Knowledge?
A. User with "Manage Article" and CRUD on Article Type
B. User with Archive Articles in public Group
Question # 58
What system admin should not do while setting up the Login hours for any profile?
A. Do not add system admin to that profile
B. Don't remember wrong options
Question # 59
Universal Containers require an approval process on Campaigns where campaigns required approving by Area managers. Once the Campaign submitted for approval which of the following is true?
A. User can update actual cost in campaign after it is submitted for approval.
B. User can add campaign members after submitted for approval.
C. Record is lock for editing and none of above option a and b are possible.
D. None of above.
Question # 60
Delegated Groups Detail can define which of the following EXCEPT:
A. Delegated Administrators
B. User Administration (Roles)
C. User Administration (Roles and Subordinates)
D. Profiles
E. Custom Object Administration
Question # 61
What records can be cleaned and enriched using Data.com? {Select all that apply.)
A. Accounts
B. Contacts
C. Opportunities
D. Campaigns
E. Leads
Question # 62
Which tools can be use to reduce the number of existing duplicate records?
A. Merge Wizard
B. Dashboard Pack
C. App Exchange solutions
D. Apex Trigger
Question # 63
Custom Button can be used on
A. Detail Page layout. Search Layout .List views
B. Detail Page Layout
C. Search Layout
D. List Views
Question # 64
What can be Alert used for Workflow?
A. Task Assigning to specific user
B. Field Update
C. Opportunity Time Based Escalation
D. Opportunity Field Update
Question # 65
When submitting case to IT support of Sales force to get the investigation log of some former employee, what they will not provide?
A. Encrypted log file
B. Coaching on how to translate the log file to get information
C. Password to decrypt the log
Question # 66
What can be customized in content?(choose 2)
A. Content type
B. Validation rules
C. Page layouts
D. Content Value
Question # 67
What is true about Custom Button?Choose 2
A. It is displayed on right side of standard button
B. It is displayed on top or page layout
C. It is displayed on top and bottom of page layout
D. It is displayed on left side of standard button
Question # 68
What is an S-Control?
A. A custom field that has dependent states
B. A custom web page not hosted by SFDC
C. Another name for a roll up summary
D. None of the above
Question # 69
Where you can see the SFDC release information? Choose 3
A. App Exchange
B. Idea Exchange
C. Success
D. Salesforce.com
Question # 70
What is Force.com Site?
A. A single custom object hosted by Sales force.com
B. A single custom webpage hosted by Sales force
C. A single custom web-to-lead form hosted by Sales force
D. A single custom web-to-lead WSDL not hosted by Sales force
Question # 71
Communities are not supported by:
A. Partner Portal
B. Customer Portal
C. Self service Portal
D. Internal Sales force user
Question # 72
What metadata components cannot be deployed to another organization using change sets? (Select all that apply)
A. Approval processes
B. Custom fields
C. Page layouts
D. Assignment rules
E. Role hierarchy
Question # 73
Validation rules help in business process for ( Select two)
A. Validating ranges
B. Validating data types
C. Validating Page Layouts
D. Validating Buttons
Question # 74
What is not possible using Declarative Programming language?
A. Create : Create a new Record
B. Update : Auto Update the fields in the Record with Dynamic Values
C. Integration : Send Message to external System
D. Delete ; Delete existing Record
Question # 75
What is not supported by Content?
A. Custom Field
B. Custom Page layout
C. Validation
D. Workflow
Question # 76
By Custom button what all you can call?
A. VF Controller
B. Apex Trigger
C. Apex Class
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